Returns & refunds
Consumer rights (EEA)
If you buy as a consumer in the EU/EEA (and Norway under aligned rules), you normally have a 14-day right of withdrawal for distance sales, with legal exceptions. This policy does not shorten any statutory rights that apply to you.
Return window
You may return unused products in original packaging within 14 days of delivery. Start the return by contacting LUN support with your order number.
How to return
Returns are accepted by mail only. After approval, we send the return address and packing instructions. Products must be new/unused, complete, and safely packed. Exchanges are available for the same or an equivalent LUN model when stock allows.
Return shipping & fees
There is no restocking fee. For standard returns of non-defective products, return shipping is paid by the customer unless mandatory law says otherwise. If the product is defective or we made an error, LUN covers return shipping.
Refunds
Approved refunds are processed within 14 days after we receive and inspect the return. Money is refunded to the original payment method when available.
Defects & warranty
If a heater arrives damaged or develops a fault covered by statutory consumer protection, contact support with photos and your order number. We will repair, replace, or refund according to applicable law. Do not use a damaged electrical appliance.
Return address
Mail approved returns to: LUN Returns, Järnvägsgatan, 933 31 Arvidsjaur, Sweden. Include your order number inside the parcel. For help, use the Contact page.